General Terms and Conditions
Bidonedesign.it is an e-commerce website owned by Nordest Line srl (referred to as Bidone in the following Conditions) created to facilitate the sale of designer objects dedicated to indoor and outdoor furniture. All those who purchase on the website www.bidonedesign.it, including both physical people as well as companies, in accordance with the present Sales Terms and Conditions, are to consider themselves as clients. The present Sales Terms and Conditions regulate the sale of products uploaded on the website www.bidonedesign.it from start to completion of the order. These are applied to sales carried out through the Internet.
Conditions and Acceptance
The fact that the Client accepts that the General Sales Conditions before confirming an order automatically implies the viewing and accepting of the above without exception. These conditions apply while excluding all other clauses, with the exception of all agreements agreed written and signed by both parties. It is forbidden for the Client to enter false, fictional, and/or invented information during the registration process necessary in order to activate the process for this contract and the related communications that follow; personal data, telephone numbers, and email addresses must belong exclusively to the person entering into the contract and not of a third-party or non-existent person.
Modification of the Sales Conditions
Bidone reserves the exclusive right to modify the present General Sales Conditions at any time.
Bidone takes it upon themselves to present the essential characteristics of the presented products. The photographs that illustrate the products may not be, in some cases, 100% identical to the product itself, being that these are purely demonstrative, without, however, compromising its quality which will in any case be equivalent, if not improved.
For any further information on technical and/or structural characteristics, or further documentation such as blueprints or specific requests that the client may require, an email can be sent to the email address email@example.com which will promptly produce all of the necessary responses.
The prices indicated on the website are expressed in EURO and are prices that include VAT (IVA). All shipping charges are included for orders delivered in Italy. The shipping charges for international orders (all nations excluding Italy) will be calculated based on the destination country, subject to written agreement between the Client and Bidone. The prices indicated on the website are subject to variation due to a new product launch, promotions, and sales. Attention: all prices are subject to typing errors.
Shipping charges are included in the price of the product exclusively for shipments taking place inside Italy.
When completing the order, the Client is asked to:
- Complete the module with their personal data; the following fields are obligatory: country of residence, first and last name, mailing address, ZIP code, city, province, email address, and social security number / National ID number. The system, during the processing of the order, after completing the payment, will generate the invoice, available to be downloaded from the “Orders” section in the “My Account” menu on the website www.bidonedesign.it.
- Carefully re-read every section of the module before confirming the order. Bidone is not responsible in any case for any errors inherent to any incorrect purchases or purchases to be cancelled or undisclosed as a result of these errors without having all agreements via email or fax, nor for errors related to the delivery of the package derived from information entered incorrectly into the personal data module by the Client.
- Make any necessary modifications to the payment, the product, or the delivery address within 1 hour of completing the order in order to avoid any errors or mishaps.
- Choose the method of payment:
- PayPal/Credit Card (also pre-paid cards): this is the most well-known online payment method in the world which allows payments to be made with maximum security in real-time. In fact, with PayPal, the vendor never sees your credit card data or account information (which are encrypted with a special system), but only the received payment. It is not necessary to have a PayPal account; it is also possible to pay by entering your credit card information on the appropriate page where the user is directed.
A confirmation email will automatically be sent for every order made on the website to the email address indicated by the Client on their information page.
The Client may download the invoice in digital form (PDF) by accessing the “Orders” page in the My Acount menu on the website www.bidonedesign.it, clicking on the “Invoice” button corresponding to the appropriate order. The invoice for every order will be available to download within 48 hours after the order has been completed.
Orders will be shipped using a delivery service within 48-72 hours from when the order is received, subject to storage availability (which will be appropriately indicated). Excludes Saturday and Sunday. All orders received on “Friday” will be shipped out on the following working Monday.
Deliveries are intended to be dropped off on the ground floor. For any orders to higher floors, the Client is asked to contact Bidone in order to receive a personalized delivery quote.
When the package has arrived to the Client, they are called in order to check that the product does not show any signs of mishandling. If not, the Client will accept the product “with reserve”. No complaint may be considered valid if made more than 7 days after receiving the material. Complaints must be communicated to the email address firstname.lastname@example.org or via mail to the address via Molino, 64 – 30020 Marcon (VE). No material may be returned without authorization. Authorized returns must be accompanied by transport documentation which indicated the number and information of the invoice relative to the original producer.
Right of withdrawal
Purchases on our site are subject to Legislative Decree n. 185 of 22/05/1999, dictated in the matter of distance contracts, in cases where the delivery of the goods takes place at the domicile of the buyer, as these purchases are performed outside the business premises. The consumer has the right to withdraw from the contract within the term of 14 (fourteen) days from receipt of goods. To indicate the beginning of this evaluation period, the date indicated on the delivery note will be used. To exercise this right, the customer must send Bidone a written notice to that effect, by registered letter or mail to email@example.com, with acknowledgment of receipt. Once we have received the aforementioned notice of withdrawal, Bidone will immediately inform the customer either by e-mail or by telephone to return the goods with the simple request to indicate on the package their information such as first name, address and telephone number. The goods must reach us within the deadline set by the law of 14 business days. The product must be returned to via Molino, 64 – 30020 Marcon (VE) in perfect condition, packed in its original packaging and complete in its entirety, including any accessories and documentation (tax receipt or invoice).
The right of withdrawal applies EXCLUSIVELY to the end consumer. Both companies as well as professionals with “partita Iva” who purchase for their business purposes are excluded.
Return of goods:
Return shipping costs are 100% charged to the customer. Bidone therefore recommends the insured shipment of the package as the return journey is under the full responsibility of the customer. In case of damage to the goods during transport, Bidone will inform the customer of the event (within the working day following receipt of the goods in their warehouse), to allow them to promptly report their complaint to the courier chosen by them and obtain a refund for the value of the asset (if insured); in this case, the product will be returned, with shipping costs charged to the customer, simultaneously canceling the request for withdrawal; Bidone is not responsible in any way for damage or theft/loss of goods returned by uninsured shipments. In addition, if the returned goods result in any way tried/used, even if in the slightest way, it will be weighed to verify its entirety, and in the event that a missing percentage occurs, the product will be fully paid by the customer, as the equipment be new as it was when it was shipped.
In the case that the Client wishes to avail themselves of the right of withdrawal, they must inform Bidone by sending a registered letter with an acknowledgment of receipt, or via mail to our address, containing:
- the declaration of willingness to avail themselves of the benefits granted by the law;
- the indication of the product/products ordered;
- the details of the order document and the data relative to the bank account with which the payment was made (bank name, reference agency, bank account number).
The right applies to the purchased product in its entirety; it is not possible to exercise the right of withdrawal solely for one part of the purchased product.
Under the reservation of compliance with the conditions of the previous point (return of goods), the customer will be reimbursed a maximum amount corresponding to the value of the product. Bidone will refund the above within 30 (thirty) business days after receiving the goods. The refund will be made by bank transfer c/o bank details indicated by the customer. Regarding the right of withdrawal, the shipping costs for sending the goods as ordered by Bidone and any costs of handling the refund will be deducted from the total value paid by the customer.